1. Information we collect
When you create an account or place an order, we may collect your email address, display name, password hash, receipt email, player or server details supplied for the selected game, order information and support messages. We also receive basic technical information such as browser type, device information, approximate location and security logs when you use the website.
2. How we use information
We use this information to create and secure your account, verify email ownership, process payments, deliver digital products, award points, prevent fraud, respond to support requests, improve the store and comply with applicable law. We do not sell your personal information.
3. Payments and order data
Payment details are handled by the payment provider selected at checkout. GameTopUp does not store complete card numbers or payment passwords. We keep the transaction reference, payment status, currency, amount and callback records needed to reconcile an order, issue refunds and investigate disputes.
4. Cookies and sessions
We use essential cookies to maintain your signed-in session and protect account actions. These cookies are HttpOnly and restricted to the store application path. You can block cookies in your browser, but sign-in, checkout and order history may no longer work correctly.
5. Data retention
Account and order records are retained while your account is active and for as long as needed for accounting, fraud prevention, dispute handling or legal obligations. Verification codes and short-lived security records are automatically expired. You may request deletion where retention is not legally required.
6. Security
We use encrypted connections, protected session tokens, access controls and encrypted storage for sensitive configuration values. No online service can guarantee absolute security, so please use a unique password and contact us promptly if you notice suspicious activity.
7. Children’s privacy
Our services are intended for customers who can legally make a purchase in their location. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided information, contact us so we can review and remove it where appropriate.
8. Your rights and choices
Depending on your location, you may have rights to access, correct, export or delete personal information, restrict certain processing or withdraw consent. To make a request, email us from the address associated with your account. We may need to verify your identity before responding.
9. Service providers
We may share the minimum information necessary with payment processors, email delivery providers, hosting providers and game fulfillment partners. These providers may only use information to perform services for us or as required by law.
10. Changes to this policy
We may update this policy when our services or legal requirements change. The revised version will be posted on this page with a new update date. Continued use of the store after an update means you acknowledge the revised policy.
11. Contact us
Questions about privacy or a data request can be sent to:
GameTopUp Studio