Select your top-up
Choose a game and product, then enter the exact player UID, server or role details requested on the page.
SAFE & SIMPLE CHECKOUT
Payment guide
Choose the right payment type and channel, complete the provider checkout, and track confirmation from your account.
Choose a gameHOW IT WORKS
Pay in four clear steps
Choose a payment type
Select the payment type you want to use. The available types depend on the payment configurations currently enabled.
Choose a channel
Pick one of the providers that supports your selected payment type, review the order total, and start payment.
Wait for confirmation
Complete the provider checkout. We update your order and points after the payment callback is confirmed.
PAYMENT JOURNEY
What happens after you pay?
Payment window opens
You are sent to the selected provider's checkout page. Check the amount and merchant order before authorizing payment.
Provider processes the payment
The provider may request bank verification or another security step. Keep the window open until a result is displayed.
GameTopUp receives confirmation
The callback updates the payment record and order status. Duplicate success callbacks are handled safely and do not award points twice.
Top-up enters fulfillment
Simulated orders complete automatically. Real orders may enter manual review before delivery to the player information supplied.
TROUBLESHOOTING
Common payment questions
Why is my order still awaiting payment?
The provider may still be processing the transaction, or its confirmation may be delayed. Wait a few minutes and check My orders. Avoid creating duplicate payments while the first transaction is pending.
Why was my payment declined?
Common causes include insufficient funds, provider maintenance, an expired session, a bank security check or a payment method that is unavailable in your region. Try an enabled alternative or ask the provider for the decline reason.
I paid, but the payment page was closed.
Your order can still update when the provider sends a successful callback. Sign in and check the order status after a few minutes. If it remains pending, contact support with the order number and provider transaction reference.
Can I change the payment type after starting checkout?
A payment attempt is tied to its selected provider. If no payment was completed, return to the game page and begin a new checkout with another enabled payment type and channel.
Where are my card or bank credentials stored?
Payment credentials are entered on the provider's secure page. GameTopUp stores the order amount, currency, provider and transaction reference needed for reconciliation, but not your complete card number or payment password.